Exchange and return conditions

All our products have a 14-day right of return. The right of return only applies to unused and salable products in the original packaging. Named / customized products do not have the right of return. The customer pays the postage costs incurred for the return.

Include the following information with the return:

Order number
Name
Return address
MYLO Design Oy
Tinnilänkatu 6
15230 LAHTI
Email info@mylo.fi
tel. +358505225527



When the returned products arrive, we will make the refund according to your payment method.
Please note that if the order no longer meets the conditions for free delivery after the return, we will deduct the delivery cost from the refunded amount.

If you want to exchange/return the product, send us an email to info@mylo.fi or use our return portal for returns, which can be found here.

Unclaimed package is not a return! We charge the customer the costs incurred for redeeming the package in addition to the delivery costs.

Complaint

Remove the broken product from use immediately and report it to info@mylo.fi. We always handle complaints on a case-by-case basis.